How to get technical support?

We provide web-based documentation together with a user guide with a large source of Standard Operating Procedures (SOP).

Video tutorials demonstrating various features, settings and procedures for Clarity chromatography software.

Papers on practical topics and various solutions using Clarity Chromatography software.

In order to familiarize users with the software operation, DataApex organizes Clarity trainings and webinars.
Please note the trainings are available upon request.

Review the FAQ if your issue has a common solution.

The main purpose of the online discussion forum dedicated to Clarity stations is peer-to-peer support. The Clarity discussion forum is an online conference that covers the following major sections:

• Clarity News: All news concerning Clarity, such as new releases, updates, beta versions.
• Discussing Clarity: You can discuss anything concerning Clarity in this section and get help from other users and DataApex's Clarity support team.
• Clarity Wishlist: This section allows you to suggest and vote for new features that may be implemented in Clarity.

Are you facing technical issue? Fill in the support request form under the button below, we will reply no later than next business day.